Frequently Asked Questions

Alesari shoes are crafted from the finest materials, including natural leather, 24k gold-plated soles, carbon fiber heels, and hand-painted porcelain flowers. Each pair is a testament to unparalleled craftsmanship and attention to detail, ensuring a luxurious and unique product. You can read the whole story on our page The Art of Alesari.

Alesari is the first in the world to merge materials such as leather, gold, carbon, and porcelain in fashion, specifically in shoes. Additionally, we are the pioneers in creating heels and insoles from carbon fiber, a technique that took us 5 years to master. You can see every part of the shoe on the page The Art of Alesari.

Alesari shoes are made from the finest materials, including natural leather, 24k gold-plated soles, carbon fiber heels, and hand-painted porcelain flowers with gilded edges.

No, Alesari specializes in creating limited edition, meticulously crafted footwear, ensuring exclusivity and unparalleled quality for our clientele.

These shoes are extra limited editions, with only 70 pairs available worldwide per model, ensuring exclusivity and rarity.

Due to the exclusive nature of our products and the high demand, each pair of Alesari shoes has a waiting list of over 6 months. We appreciate your patience and are confident that you will find the wait worthwhile.

Our shoes are available in a range of standard sizes. Please refer to our size guide on the product page to find your perfect fit. If you have specific sizing questions, our customer service team is here to help.

At Alesari, we do not accept returns, as each pair of shoes is custom-made based on detailed measurements. For any inquiries, our team is available via email to assist you. Refunds are only issued in cases of payment errors, such as duplicate transactions or incorrect payment amounts. If such an issue occurs, we will process the refund within a maximum of 2 weeks, depending on your location and bank processing times. Please note that every package is fully insured against damages during shipping, ensuring your order arrives in perfect condition. Thank you for your understanding and for choosing Alesari for your luxury footwear.

We work with DHL for delivery services. We do not provide a "Track an Order" section because the customer receives an email for every part of the purchase process. From the start of production, to packaging, to shipping, you will be notified of every step via email.

We cover the shipping costs for all orders. However, please note that customers are responsible for any customs fees or duties that may apply to their order.

Yes, we offer customization for certain models. For more information, please visit our Made for You page to find all the details.

Alesari shoes can be purchased exclusively through our online shop. This ensures that you receive an authentic product and benefit from our direct customer support.

While we strive to showcase our products in the best possible way, slight variations in color may occur due to differences in lighting and screen settings. We are committed to providing accurate representations of our designs and minimizing any discrepancies.

To maintain the pristine condition of your Alesari shoes, we recommend storing them in a cool, dry place and using a soft cloth to clean them. Avoid exposure to extreme heat, moisture, and direct sunlight. For the porcelain flower and gold-plated elements, handle with care to avoid damage. You can read more about this on the page Customer Care.

Of course, the soles will experience wear, but who cares? You have to know that you are among the very few people who walk on gold.

If your shoes require repair or maintenance, please contact our customer service team for assistance. More information can be found on our Customer Care page.

You can reach our customer service team via email at info@alesari.com